Privacy Policy
Last updated 4 November 2026.
TrotroTech ("TrotroTech", "we") runs the TrotroTech Wi-Fi hotspot management platform at trotrotech.com. This policy explains what personal data we collect, why, and your rights under Ghana's Data Protection Act, 2012 (Act 843).
Who this covers
Operators are businesses that sign up to run hotspots on TrotroTech. Customers are people who buy Wi-Fi vouchers from an operator. For operator accounts we are the data controller. For customer data collected on an operator's login page, the operator is the controller and we process it on their behalf.
Data we collect
- Account details: names, business names, email addresses, mobile phone numbers and passwords (stored only as secure hashes).
- Payments: Mobile Money and card payments are processed by Paystack. We receive the payment reference, amount, status, phone number and mobile network, not your MoMo PIN or full card number. Operator payout numbers are shared with Paystack to send payouts.
- Wi-Fi usage: voucher codes, device MAC and IP addresses, session times and data used, needed to run the hotspot.
- Technical data: server logs, browser type and security events (for example failed sign-ins).
Why we use it
- To provide the service: create accounts, sell and issue vouchers, run hotspots and pay operators.
- To bill subscriptions and keep financial records required by law.
- To send service messages by SMS or email (receipts, voucher codes, trial and payout notices).
- To keep the platform secure and prevent fraud.
We rely on performing our contract with you, our legal obligations and our legitimate interest in running a secure service. We do not sell personal data.
Who we share it with
Paystack (payments and payouts), SMS and email providers, and our hosting provider, only as needed to run the service, and authorities when the law requires. Some providers may process data outside Ghana; we use providers with appropriate safeguards.
How long we keep it
Account data is kept while the account is active and for up to 12 months after it closes. Payment and tax records are kept for as long as Ghanaian law requires. Wi-Fi session logs are kept only as long as needed to operate and secure the service.
Your rights
Under Act 843 you may ask to access your personal data, correct it, or have it deleted, and you may object to its processing. You can also complain to the Data Protection Commission of Ghana (dataprotection.org.gh).
Security
We use encrypted connections (HTTPS), hashed passwords, encrypted storage of payment keys, rate-limited sign-ins and two-factor authentication for platform administrators.
Contact
Email support@trotrotech.com with any privacy question or request. Customers of a hotspot can also contact the operator who runs it.
We may update this policy; the date above shows the latest version.